The short version.
The full rates are on the pricing page. How we bill, respond and hand off is on the plain-English terms.
It means IT is finally somebody’s whole job. Ours.
One engineer who knows your environment, plus a lightweight agent on every computer and server, with Monitoring 24/7 on health and security. Most problems get fixed before you’d ever notice them, and for everything else, there’s one number to call.
We watch
Every machine reports its health and security to us 24/7, failing drives, missing updates, suspicious logins. Nothing waits for someone to complain.
We fix
Patches, updates and repairs happen quietly in the background, on a schedule, not in the middle of your workday.
We answer
Something weird? Call, email or message a real engineer. Printers to phishing, if it plugs in or logs in, it’s ours.
Included / Not included
Two plans, Essentials and Complete. If it has a plug or a login, it is either in your plan or quoted as a project. Items marked Complete are in the Complete plan only.
Included
- ✓Remote monitoring and alerting on covered devices and servers (monitoring 24/7, a person responds during business hours)
- ✓Unlimited help-desk tickets during business hours, remote-first, no scripts; emergencies escalated
- ✓Patch management for enrolled workstations (and servers if covered)
- ✓Endpoint security hygiene with managed detection and response (EDR/MDR) on covered machines
- ✓MFA enforced where we manage the tenant. Identity protection, email security, web filtering, security training and a shared password vault (Complete)
- ✓Cloud backup of mail and files, restore-tested, restores included (Complete)
- ✓Microsoft 365 / Google Workspace day-to-day admin (users, licenses, MFA, mailbox help)
- ✓Network, Wi-Fi, and firewall management for covered office gear (priced per device)
- ✓Device setup, new-hire onboarding, and offboarding for enrolled users
- ✓Vendor coordination (ISP, Microsoft, printers, line-of-business apps)
- ✓Environment documentation kept current (Complete); you keep owner access on either plan
- ✓A yearly technology plan and budget, reviewed each quarter (Complete)
Not included
- ×Big project installs and net-new builds (see Projects)
- ×New office wiring, full Wi-Fi redesigns, or cabling jobs (quoted as projects → Networking, Build-outs)
- ×Net-new camera or phone system installs (projects → Cameras, Phones)
- ×After-hours onsite as the default (emergencies escalated; after-hours onsite quoted when needed)
- ×Wholesale hardware markup theater: we help you buy right; large hardware buys are separate from the monthly plan
- ×Formal compliance programs (HIPAA risk assessment, audits, attestations) as projects / add-ons → Compliance
- ×Custom software / app development
- ×Consumer home PC repair; whole-home Wi-Fi is project-only → Home Wi-Fi
Onboarding: our tools are on your computers within a day or two of signing. Full onboarding, with every account, device and vendor documented and under management, takes up to 30 days. You keep working the whole time. Onboarding is not a promise that a badly broken environment is fixed in 30 days.
Fit / not a fit: Discovery goes both ways. Good fit: commercial offices that want a founder-led partner watching the environment. Not a fit: buyers hunting the cheapest break-fix only, or expecting a 24/7 onsite SOC with no monthly partnership. We'll say so if we're not the right match.
Switching is our problem, not yours.
Worried that changing IT means chaos? Onboarding is a process we run. You barely feel it.
We document everything.
Every device, password, vendor and license goes into one organized system. Most businesses see their full IT picture for the first time.
We secure and deploy.
Monitoring agents on every machine, MFA rolled out, backups configured and tested. Your team keeps working; nothing interrupts them.
We standardize.
Patching schedules, security baselines and an approved-software list, plus a short security-awareness kickoff for your staff.
You get the roadmap.
A straightforward report of what we found, what we fixed and what’s next, with budgets attached.
Fair questions. Straight answers.
These come up on almost every call, so here they are, in plain English.
“What does onboarding cost?”
A one-time fee equal to your first month’s payment. It covers the ramp-up, documenting everything, rolling out our tools, and getting your environment secured and running. Then we get to work.
“Can’t we just call you when something breaks?”
You can. We do that too. But break-fix means the downtime already happened. Managed means problems get caught while they’re still small, and you stop paying for emergencies.
“We already have a guy.”
Common, and it can stay that way. We often work alongside an in-house person or owner: we take the heavy lifting, security, monitoring, patching, and they keep the day-to-day they know best.
“Do we really need all this security stuff?”
Attackers moved on from big companies to small ones, precisely because nobody’s watching. MFA, managed detection and tested backups are the seatbelt now, and your cyber-insurance likely already requires them. With us it’s the Complete plan, and we recommend it to every office that handles client data.
“What happens to our current equipment?”
We keep what works, which is usually most of it. Once it’s documented and under management, anything genuinely end-of-life gets a straight recommendation and a budget, not a surprise.
“What does the agreement look like?”
Twelve months minimum, renewing yearly unless either side gives 60 days’ notice. Onboarding is a one-time fee equal to one month. The full terms, in plain words, are on the plain-English terms.
Who this is for, and who it isn’t.
We’d rather be a great fit for a few than a mediocre fit for many. The discovery call goes both ways.
A great fit
Not a fit
Two plans. One number, before you sign.
Plans start at $995 a month. A typical 10-person office is about $1,450 on Essentials and $2,450 on Complete. The full breakdown, the hourly rates and the project terms are on the pricing page.
Twelve months minimum, renewing yearly unless either side gives 60 days’ notice. Onboarding is a one-time fee equal to one month. The full terms, in plain words, are on the plain-English terms. Onboarding is a one-time fee equal to your first month. Build-outs, moves and other projects are quoted per project; on-demand support outside a plan may be hourly, but most things are flat-rated.
We look at what you have
A short assessment of your setup, your team and where the risks are.
We talk it through
On a call, we go over what you need, what you want, and what we’d honestly recommend.
You pick a plan
Essentials or Complete, sized to your people and computers. The proposal lists every line.
One clear number
A flat monthly rate, with payment terms and exactly what’s covered laid out plainly. No surprises.
Recent work
No client names, just the outcomes. We keep adding to these.
A power surge destroyed an end-of-life firewall. Emergency same-week dispatch, full network core replaced, now moving to fully managed.
Guest Wi-Fi, cameras and member-facing systems on one managed platform, deployed across locations.
Trusted to keep businesses running
"The Wi-Fi at my office wasn't working properly. Besnik came quickly and fixed the entire system. We haven't had a single problem since. Amazing service."
"In under three hours he upgraded our entire network and migrated 20+ devices automatically. I'm sure there are less expensive consultants, but his work ethic and attention to detail make him worth every single penny."
"I went through five different technicians to compare knowledge and price. Besnik was, hands down, the best. He hardwired six TVs through the walls and took the time to teach me how to manage my own network. 10/10."
When you call, you get the person responsible, not a ticket queue.
Every managed client:
Let's make sure we're a fit, both ways.
You see how we work. We see if your office is a fit.
Offices with 5 to 50 people in NY, NJ and CT. Book a call.
Rated 5.0 on Google · Pelham, NY · (914) 714-4312